The support behind
your growth.

This includes:

• Project coordination for both internal and client projects
• Full audit of back office processes with post audit report and implementation of new processes and systems
• Implementing procedures that make the back office department more cost effective
• Vendor management including PSL documents, management of client portals and client onboarding documents
• Initial client contract review and amendment suggestions
• Candidate onboarding, coordinating documentation, checks and communication to create a smooth experience from offer to start date
• Placement compliance, ensuring all required checks, records and supporting documents are complete, accurate and up to date
• Contractor management, supporting timesheets, extensions, documentation and day-to-day contractor queries throughout the assignment
• CRM administration, maintaining accurate records, improving data quality and keeping recruitment workflows organised and effective

This includes:

• Internal recruitment support, including advertising, candidate tracking, first-round interviews and structured feedback
• Onboarding new staff, employee handbooks, IT set-up support and structured onboarding processes
• Employee payroll assistance, including consultant commission tracking and expenses
• Maintaining employee records, including performance reviews, promotions, pay rises, personal records and holiday and absence tracking
• Management of more complex HR procedures
• Staff development, performance tracking and coordination of employee training
• Working with management to enhance employee engagement and satisfaction

This includes:

• Management of full month-end financial processes, including bank reconciliations and working with external accountants
• Client invoicing for temp and permanent placements across the UK and internationally
• Reviewing and processing temporary payroll
• Working with factoring companies to set up and manage invoicing processes
• Preparation of financial reports
• Budget management and tracking for costs and revenue

This includes UK and international support:

• Full management of the debtors ledger
• Credit control via email and telephone
• Proactive credit risk management
• Bringing credit control processes in-house from factoring companies
• Clear and consistent monthly reporting

This includes:

• Inbox and diary management to keep priorities clear and commitments organised
• Preparation of documents, presentations and management reports
• Development of practical administrative processes
• Coordination of internal and client projects, events and travel
• The day-to-day founder support that gives you more time to focus on clients, people and growth

This includes projects such as:

• Event planning for internal and client events
• Travel arrangements for UK and international meetings and events
• Management of office moves, from finding new spaces and reviewing contracts through to coordinating the move
• Visa applications for employees requiring UK or international visas
• Setting up international offices, including finding office space, developing company policies and managing relocation processes